Name of Dental Practice: Shine Dental Clinic
Address: 3 Wargrave Road, Twyford, Berkshire, RG10 9NY
Telephone: 01189 349703
Principal & Owner: Dr Oberah Qadeer, BDS. GDC Registration No: 81105
Practice Quality Policy: See below
Publication Scheme: See below
Our quality policy is to provide a service that consistently satisfies the needs and expectations of our patients. This level of quality is achieved through a system of clinical governance that delivers continuous improvements in the work of every member of the practice team.
The practice operates a Quality Assurance system to ensure:
The quality objectives of Shine Dental Clinic are :
This Publication Scheme is a complete guide to the information routinely made available to the public by the Practice as required by the Freedom of Information Act 2000. It is not a complete list of publications as this may change as other items are produced/deleted, but it is a description of the classes of information that we provide. This guide will be reviewed at regular intervals.
How is the information made available?
Information is made available in hard copy such as leaflets, and in some cases downloadable from the practice website which is www.shine-dental.co.uk. For information regarding this publication scheme please contact the Practice, who will also be pleased to receive your questions, comments or complaints. Dr O Qadeer will supply all information requested within 20 working days, providing that it does not conflict with Data Protection or confidentiality requirements.
Your rights to information
Material available through this Publication Scheme is subject to the Practice’s copyright unless otherwise indicated. Unless expressly indicated to the contrary, it may be
reproduced free of charge in any format or medium provided it is done so accurately in a manner that will not mislead. Where items are re-published or copied to others, you must
identify the source and acknowledge copyright status. This permit does not extend to third party material, accessed through the scheme. For HMSO
Guidance Notes see www.hmso.gov.uk/guides.htm
We hold various types of information, which we review, retain or dispose of according to legal and/or contractual requirements. We have seven categories of information:
Class 1: Who We Are
Details of our Practice (contact information, address, opening hours etc) and our dentist/s and dental hygienist/s are included in our Practice information leaflet; more specific information may be found on our web site www.shine-dental.co.uk, or be provided on personal request from the Practice.
Class 2: Our Services
Information about our services is contained in our patient information leaflet, which is available from the Practice. The information includes:
Class 3: Financial Information
Class 4: Information For Patients and the Public
There are several information leaflets available on the Practice, treatments, payment plans and fees - this is subject to change according to the availability of supplies):
Class 5: Complaints
We have a practice complaints procedure, a copy of which is available from the Practice. You can complain in person, by telephone or in writing to Dr Qadeer. We will reply within three working days and following an investigation we will be able to respond fully within 28 working days. Every compliant is logged and its progress is tracked.
Class 6: Practice policies
We have policies and procedures that ensure the practice operates in a safe and efficient manner, most of which are included in our Practice Policies and Procedures document (M233). Copies of the policies available from the Practice include:
Class 7. Cost of Information
Some information is available free, but for others there may be a charge. For the most part, we will charge you only for hard copies or copying onto media (e.g. CD ROM) plus relevant postage. The charges will vary according to how information is made available. Before we produce any requested documentation etc, we will let you know the cost and charges, which must be paid in advance. The charges will be reviewed regularly and are as follows:
We will not provide printouts of other organisation’s websites.
If you have any comments about the operation of the Publication Scheme, or how we have dealt with your request for information from the Scheme, please write to the Practice.