What Our Valued Patients Say About Us &
feedback from the Care Quality Commission (see end of page)
"All staff are friendly and courteous, I didn't feel under pressure to have treatment and the reminders are very useful." FFT response
"I always fee re-assured, great dental care." Nervous patient, FFT response
"Best visit I've ever had to a dentist with the children - no tantrums!" New patients
"Always fun and relaxing to come, the kids love it!" FFT response
"Very kind treatment of my ** year old daughter who has aspergers and needed several extractions." Survey response
"Kind and friendly treatment, appointments easy to book and they always run on time! Fees reasonable and I'm no longer a nervous patient. Thank you Shine." Survey response.
"Good morning! Just a quickie to let you know that so far, so good after my wisdom tooth extraction yesterday! ;-) Apologies for my woosiness - I'm feeling much better today & you didn't hurt at all. It was just my imagination running away with me. Thank you for looking after me so well." Michaela P, Twyford
"It took ages to find a practice that would take on four children, but this one has been great, with a really sympathetic approach that has given all the children confidence." Survey response.
"Fabulous staff. Children were made to feel comfortable and confident with their treatment. Very kind." Sue, UK - a WhatClinic user
"Friendly dentist, receptionists and nurses. Excellent information and answered questions fully and gave great advice." Survey response.
"Great friendly service, always helpful to nervous patients. Highly reccommended". C Osgood, Twyford
"I am delighted with Enlighten that I recently had done at Shine Dental Clinic. My teeth are a lot whiter and my smile is great . I found Dr Qadeer very helpful and friendly. I would be happy to recommend the practice and Enlighten to my friends and family." Rachel S, Twyford
"I called the practice as I had bad toothache. I was offered an appointment straight away. Everyone was very helpful and caring. I am Polish so it was very helpful as the nurse at the practice is fluent in Polish and she helped me talk to the dentist. Dr Qadeer was very good and I am very happy." L Wozniak, Reading
"Great welcome, great treatment, good advice and easy to book appointments." Survey response.
"I went to this practice due to a terrible toothache which I had been struggling with for a couple of weeks and had a great experience. The staff and dentist were friendly, gentle and put me at ease. The whole process was quick and the cost was very reasonable."
Luke J, Reading
What the Care Quality Commission (CQC) Reported
(Extracts from our CQC Report)
The people we spoke with gave very positive feedback about the service. We found that people's views and experiences were taken into account in the way the service was provided and delivered in relation to their care. We saw that people were treated with respect and in a way that upheld their dignity. One person said they gave the service "Top marks" for this. People experienced care, treatment and support that met their needs and protected their rights. The people we spoke with told us they were very happy with the service they had received and said they felt they were treated very well and that the staff were friendly and helpful.
People who used the service told us it was easy to make appointments and waiting times at the practice were minimal. One person who used the service said, "I've never had to wait more than five minutes."
People who used the service were protected from the risk of infection. Processes were in place to ensure staff were aware of infection control procedures. The information we reviewed showed that good practice was followed in supporting and training staff.
We asked people if they felt involved in their care and if they were provided with sufficient information about their treatment in order that they could make an informed choice. Everyone we spoke with said they had their treatment explained to them in detail before deciding to go ahead and that their dentist ensured they understood the options available to them. They all said that they were involved in the choices made about what treatment they received. One person said, "Excellent. The dentist was very informative. They explained everything."
We noted that all staff were very careful to make sure they maintained people's privacy and dignity, as the practice was quite small and the rooms close together. People confirmed that any discussion with the staff about their personal information or treatment was conducted in private.
People who used the service told us that the dentist was very good. One person said, "It's a fantastic service." Another person said they thought the dentist was "Absolutely charming" and they were happy to recommend the practice to others.
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Tel. Normal Hours:
Out of Hours Emergency Number for registered patients, up to 8.30pm:
Shine Dental Clinic
3 Wargrave Road, Twyford
Berkshire RG10 9NY
Mon: 08:30 - 17:00
Tues: 08:30 - 17:00
Wed: 08:30 - 17:00
Thur: 08:30 - 17:00
Fri: 08:30 - 13:30
Saturday: Occasional, by special arrangement only
Evenings: May be available on request
Website updated - February 2018